Data Deletion Instructions

If you have a Uproach account, you can remove most data yourself directly within the Service:

• Disconnect a channel: go to Settings → Channels and disconnect the relevant WhatsApp, Instagram, or Facebook connection. This immediately revokes the stored access token and stops further data collection from that account.
• Delete leads and conversations: open the lead or conversation and delete it to remove the associated contact details and message history from your workspace.
• Erase an individual lead: use the per-lead erase action to permanently remove a specific End User’s identifying data and message content while retaining the record required for audit purposes.

To request permanent deletion of your entire Uproach workspace and all associated data — including account, profile, leads, conversations, channels, and stored access tokens — email admin@everapps.in from the email address associated with your account, with the subject line “Data Deletion Request”.

We will verify your identity, confirm the request, and delete the data within 30 days, except where we are required to retain certain records to comply with legal obligations, resolve disputes, or enforce our agreements. We will confirm by email once deletion is complete.

To immediately stop Uproach from accessing a connected Instagram, Facebook, or WhatsApp Business account, you can revoke the app directly from your Meta account settings:

• Instagram: Settings → Apps and Websites → remove Uproach.
• Facebook: Settings & Privacy → Settings → Business Integrations → remove Uproach.
• Revoking access from Meta immediately stops further data collection from that account. To also delete data already stored in your workspace, use one of the methods above.

If your data is processed by a business that uses Uproach (for example, you messaged a business on WhatsApp or Instagram and they replied using our platform), that business is the data controller (or “Data Fiduciary” under India’s DPDP Act, 2023) for your personal data.

To have your data deleted, please contact that business directly. If you are unsure who to contact, or need help reaching them, email us at admin@everapps.in and we will support the business in responding to your request.

For any data deletion request or related question, contact our Grievance Officer / Data Protection contact at admin@everapps.in, or by post at Everapps Infinity Private Ltd, Everapps Infinity, 16/3, 1st Cross Street, Besant Nagar, Chennai, India.